How does payment work?
For subscriptions, payment is taken on the day you subscribe, thereafter on the 27th of every month. For a seasonal box and the Birthday Celebrations box purchases, payment is taken at the time of purchase.
When can I expect delivery?
For subscribers: We aim to post out our beautiful boxes in the first week of the month. So you should receive your box a few days after that. If you have started a new subscription at any time after the 4th of the month, we’ll usually send your box out within a day or two. Of course, there may be delays in certain circumstances outside of our control, such as at very busy times of the year such as Christmas. In the unusual event of any delays, we will email you to inform you as soon as possible.
For one-off seasonal boxes and The Birthday Celebration Box: We send via 2nd class Royal Mail post and aim to post out one-off box orders either on the same or next day (apart from weekends). You should receive your box a few days after that. Of course, there may be delays in certain circumstances outside of our control.
Do you deliver internationally?
Not currently, but please join our mailing list so we can let you know when we do. We do have downloadable versions of some of our boxes.
What if I move house or want to change payment card?
If you’re moving house or planning to change your payment card, you can let us know by updating the section in Your Account.